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When You Need More than a Machine – the Hosted Call Center Solution
Artificial Intelligence, The Terminator, Post-Humanism, Bionic Limbs, Singularity…As the power of technology continues to surpass human ability in new and rapid ways, our fascination and often fear of...
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How do You Clearly Define Success in a Mobile Future?
Mobile is big. Old news. We also know the climb towards faster networks, more devices, their associated connections, and data usage has and will lead to mobile device management complications. After...
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A BroadSoft Tradition Brings UC-One
With the passing of another New Year, traditionally, many of us turn our thoughts forward – to opportunities and new resolutions to fulfill. Each BroadSoft Connection’s reveal likewise announces a new...
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Four Steps to Monetizing 4G LTE Services
A 2012 survey by research firm Informa finds that 70% of global operators believe 4G services should be launched now, meaning Mobile Network Operators (MNOs) have a small, but closing, window of...
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Unified Communications & LTE – The New Mobile Horizon
Mobile World Congress (MWC) 2013 is aptly themed the New Mobile Horizon. With the growing global mobile workplace, workers are frustrated with communication options that have not caught up to an...
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A Prescription for Communication Frustrations
Despite a growing awareness of Unified Communication (UC) capabilities, BroadSoft’s research points to the need to promote the benefits of UC services. LTE networks combined with mobile UC services...
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LTE Helps Mobile Network Operators Meet Efficiency Demands
Nearing the New Mobile Horizon, as coined by this year’s MWC theme, we are seeing a change in the mobile workforce. Regardless of the type of job, organization, or industry, the question becomes – how...
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Demand for Unified Communication services is outpacing supply – how can we...
Invited to speak on the Hosted Unified Communications: A Driver for M&A Activity panel this past week at Comptel, I was dumbfounded by a statistic our moderator, Gerry DeHaven, a partner with Q...
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UC-One IMS powers a seamless mobile user experience
We have all been waiting for the promise of fixed-mobile convergence. UC-One™ IMS moves this often over used term, beyond simple call forwarding, to a solution that dissolves the boundaries between...
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From the Desk of the CEO
CEO of BroadSoft, Michael Tessler, sits-down to discuss, what he believes, is the “most strategic initiative in BroadSoft’s history”. This podcast captures Tessler’s thoughts on BroadSoft’s newest...
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Meet BroadSoft on Your Next Travel Destination
We hope you had the chance to visit us at Enterprise Connect this year in Florida, where BroadSoft introduced UC-One™ IMS! UC-One™ IMS separates communication devices from service subscriptions for...
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Premise-Based vs. Hosted UC Systems: A Cost of Ownership Comparison
When a pet owner buys a new puppy, she knows the price she pays to walk out the door with sloppy kisses is only the initial cost of pet ownership. Instead, many financial factors will contribute to...
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Next Steps in Complete Enterprise Communication Freedom
Following the introduction of UC-One last year, BroadSoft continues its quest to put the power of Unified Communications in the hands of all employees. By leveraging WebRTC-enabled browsers, BroadSoft...
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The New Mobile Enterprise
BroadSoft’s Chief Executive Officer, Michael Tessler, recently shared his thoughts on how Mobile Network Operators can serve the New Mobile Enterprise. Watch now: Tessler states BroadSoft is helping,...
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To The BroadSoft Community – Meet Us & Prepare to Go “Beyond Voice”
BroadSoft Connections 2013: Go Beyond will be my sixth annual users’ conference with BroadSoft. Since last year’s 10th anniversary BroadSoft Connections event – when we introduced our UC-One™...
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In Case You Missed the Largest BroadSoft Connections Yet
Many of us at BroadSoft spent last week in beautiful San Diego, where almost 1,000 individuals from our telecommunications service provider customers, prospects, as well as some of their enterprise...
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BroadSoft Announces New Innovations to Help Service Providers Go Beyond!
As October nears, there’s always one question you’re sure to hear, at least once or twice, as a member of the telecommunications industry – “Are you going to BroadSoft Connections?” Year after year,...
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Extend services beyond voice and capitalize on the growing SIP trunking...
North America revenues from hosted voice over Internet protocol (VoIP) telephony and unified communications and collaboration (UC&C) services will jump from $1.09 billion in 2012 to $5.95 billion...
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Hoffpauir’s Challenge to the Future of LTE
As Chief Technology Officer, Scott Hoffpauir is responsible for guiding the technical vision and direction for BroadSoft as well as promoting continuous product innovation. Mid-way through 2013,...
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Why Your Customers are Frightened of In-House Call Centers
Losing a customer can be a scary thought. Consider Forrester’s recent estimate that it’s six to seven times more costly to attract a new customer than it is to retain an existing customer, meaning...
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